FAQs – COMMON QUESTIONS ANSWERED
HOW FAR IN ADVANCE SHOULD WE ORDER OUR WEDDING STATIONERY?
As soon as possible, but don’t worry if you’ve left things a little late. I can work with you whatever your time scale but please get in touch as early as you can so we have time to develop your designs and have the luxury of time perfect your stationery. I recommend booking early to guarantee your order, but if you are on a tight deadline, please email me first to ensure I can fit you in.
CAN WE ORDER SAMPLES?
Definitely! Simply head over to my shop where you’ll find the price of a sample pack, which is fully redeemable against the cost of your order. Keep the voucher you receive with your samples handy – you’ll need the code it features to take advantage of this offer.
HOW LONG WILL IT TAKE FOR YOU TO PRODUCE OUR ORDER?
On average, the turnaround for orders from My Collections is approximately 3–6 weeks. Bespoke production times can vary depending on the design and print process so get in touch for an estimate.
Please remember, the speed with which I can fulfil your order also depends on how quickly you are able to respond emails and proofs. Printing cannot commence until you have signed off all artwork.
IS THERE A MINIMUM ORDER?
I can supply invitations for a smaller intimate gatherings or larger celebrations with hundreds of guests. Please order as much, or as little as you need! There is a minimum order of 15 for items such as wedding breakfast place cards.
HOW DO WE PAY?
Once you have placed your order, you can check out through my online shop using Paypal. You can either pay using your Paypal account or by checking out with a debit or credit card.
For Bespoke orders I will send you an email which will contain an invoice for a 50% non-refundable deposit which can be paid via Paypal. The remaining balance is due prior to your final artwork being sent to print.
ARE ENVELOPES INCLUDED IN OUR ORDER?
Envelopes are always included for Invitations, Save the Date Cards, RSVP Cards and Thank-you Cards. They will match the paper style of your order. For bespoke orders matching envelope liners will be added to your envelopes for that extra special luxurious touch!
WHAT PAPER WILL YOU USE TO PRINT OUR INVITATIONS?
There are three paper options across My Wedding Collections. Silk card is used for a smooth finish and allows colours to pop off the page. There is a second paper option which is Nettuno, a soft touch paper with delicate ridges giving a luxurious feel. There is also a shimmering pearl paper available across some of the collections, which adds a little shimmer to your design. All three papers are included in Sample orders to help you choose! Paper for Bespoke stationery will be discussed during the design process.
IS THERE A FEE FOR CHANGES TO THE DESIGN?
I want your stationery to be perfect, so I always include up to two complimentary design tweaks. Any alterations made after this are charged at £25 per amendment. Two design changes should be more than enough for you achieve the results you need from the pre designed collections.
CAN WE ALTER THE STYLE OF THE WORDING?
Of course! I’m happy to adapt the wording of your invitations to suit the look and feel of your wedding. If you would prefer to take a more formal or informal approach to your stationery, just let me know.
WE DON’T LIKE A TYPEFACE USED IN A DESIGN, CAN WE CHANGE IT?
Please get in touch if you would like to see a design using a different typeface. If you are ordering Bespoke stationery, tweaks and perfections to the typeface are all included in the price.
WHAT HAPPENS IF WE DON’T LIKE THE BESPOKE DESIGNS YOU PRODUCE FOR US?
Hopefully this won’t happen! Upon booking, you’ll be asked to fill in a questionnaire designed to help me get to know you as a couple and gain an understanding of your overall vision for your wedding day. In addition to this you will also get to view moodboards and provide feedback on what you like and dislike. This should result in the design being perfectly matched to what you’ve request. However, if you ultimately require a completely new bespoke design to be created, then a further £100 will be required before any work is carried out.
DO WE GET TO SEE A DIGITAL PROOF OF THE STATIONERY?
Yes, as soon as your design is ready I will provide you with digital proofs. These proofs let you see the finished design and check that all the details are correct. I will require you to sign off on these proofs once you are happy with them before your stationery is sent to print. After you have signed off on the digital proofs no further changes can be made without incurring extra costs as printing charges will have been incurred.
HOW MUCH IS POSTAGE?
Postage costs £8.95 per order. If you were to order a full range of invitations and on-the-day stationery to be dispatched at different times, you will pay two delivery charges.
All designs remain copyright of Adele Photography, Design & Illustration Limited. Purchase of any stationery item(s) does not transfer copyright of the design.
DO YOU ACCEPT RETURNS?
Due to the personalised nature of designs, it is not possible to refund or exchange your items. I will only reprint an order free of charge if the items received do not match the final proofs approved by you.
OH NO! WE’VE RECEIVED OUR INVITATIONS AND NOTICED A MISTAKE, WHAT DO WE DO?
If you notice a mistake, please contact me as soon as possible to arrange amendments and reprints. Unfortunately, as noted in my Terms and Conditions, the responsibility for checking proofs falls to you, the client, so any reprints will incur a charge.
If you have any further questions, please get in touch – I am here to help!